List the assessment methods to be used and the context and resources required for assessment. Copy and paste the relevant sections from the evidence guide below and then re-write these in plain English.
ELEMENTS | PERFORMANCE CRITERIA |
Elements describe the essential outcomes. | Performance criteria describe the performance needed to demonstrate achievement of the element. |
1. Confirm and advise cremation requirements. | 1.1 Liaise with appropriate personnel to confirm cremation requirements. 1.2 Advise relevant staff of relevant legislation and workplace policies and procedures for carrying out cremations as required. 1.3 Review and communicate cremation schedules to appropriate personnel. 1.4 Advise appropriate personnel of special requirements and cremation procedures as required. 1.5 Advise relevant staff of cremation equipment operations. |
2. Supervise conduct of cremations. | 2.1 Monitor cremation schedules to assist with efficient operations. 2.2 Assist staff to resolve scheduling difficulties and deal with contingencies. 2.3 Monitor conduct of cremations. 2.4 Address general and technical problems that arise during and after cremation and assist staff in their resolution as appropriate. 2.5 Identify potential or actual breaches of relevant legislation or workplace policies and procedures and take appropriate action. 2.6 Monitor relevant documentation and take corrective action as required. 2.7 Evaluate cremations to inform continuous improvement processes. |
Evidence of the ability to:
communicate legislative and cremation requirements and schedules to appropriate personnel
coordinate required personnel, tools, equipment and machinery and monitor operations to ensure all cremations are conducted safely and efficiently and in accordance with work requirements and burial schedules.
Evidence of performance of supervising staff on the conduct of five or more cremations is required to demonstrate consistency of performance and ability to respond to different situations.
Demonstrated knowledge of:
roles and duties of cemetery and crematorium personnel
regulatory requirements and methods for cremations and ability to deal with contingencies
federal, state or territory, and local government legislation and regulations relating to work health and safety/occupational health and safety and conduct of cremations
workplace policies and procedures regarding conduct of cremations
crematorium operation procedures, including procedures for operating and maintaining cremation equipment
social, religious and cultural differences and traditions in relation to cremations
professional funeral services industry parameters and protocols in dealing with the deceased and the bereaved
effective strategies for dealing with breaches in relation to:
inappropriate staff behaviour
inappropriate response to client behaviour
inefficient work performance
documentation in relation to supervising cremations, including but not restricted to:
cremation documentation
council permits
schedule running sheets.
Skills must be demonstrated in a crematoria workplace:
using suitable equipment and resources, including:
cremation schedules
under industry operating conditions where there is:
integration of tasks with possible interruptions to work typical of the job role
speed and timing requirements that reflect commercial operating conditions
interaction with relevant personnel
Assessors must satisfy the NVR/AQTF mandatory competency requirements for assessors.